Comments for mrae associates http://www.mraeassociates.com Custom solutions in strategic guidance, knowledge facilitation, and succession planning Mon, 21 Mar 2011 19:12:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on What the Hell Are We Going to Do With All of This? by Jerry Reeves http://www.mraeassociates.com/what-the-hell-are-we-going-to-do-with-all-of-this/#comment-15 Jerry Reeves Mon, 21 Mar 2011 19:12:59 +0000 http://www.mraeassociates.com/?p=511#comment-15 Interesting conundrum. To optimize customer service, we are compelled to enable all of the technological channels and yet, preserve the personal contact channels. Interesting conundrum. To optimize customer service, we are compelled to enable all of the technological channels and yet, preserve the personal contact channels.

]]> Comment on What the Hell Are We Going to Do With All of This? by Ken Burgess http://www.mraeassociates.com/what-the-hell-are-we-going-to-do-with-all-of-this/#comment-13 Ken Burgess Fri, 18 Mar 2011 13:37:48 +0000 http://www.mraeassociates.com/?p=511#comment-13 Michelle, I agree with your comments regarding the movement of many businesses toward communicating with their customers only through automated means. Customers still want to talk to a person when they have a problem or concern. We should view the new technology as a tool to deliver a higher level of convenience, but not as a way to avoid personal contact with our customers. Businesses who maintain strong personal relationships with their customers will be the survivors in the future no matter where technology takes us. Michelle, I agree with your comments regarding the movement of many businesses toward communicating with their customers only through automated means. Customers still want to talk to a person when they have a problem or concern. We should view the new technology as a tool to deliver a higher level of convenience, but not as a way to avoid personal contact with our customers. Businesses who maintain strong personal relationships with their customers will be the survivors in the future no matter where technology takes us.

]]> Comment on Job Description or Front-line Success? by Barbara http://www.mraeassociates.com/job-description-or-front-line-success/#comment-11 Barbara Mon, 14 Mar 2011 17:09:44 +0000 http://www.mraeassociates.com/?p=494#comment-11 I really appreciated the discussion about how a job description is not sufficient. We are working through a situation at our school where the job description is clear but the employee still does not understand the expectations and skills needed for the job....hence she is under performing. This posting will help us as we move forward in our listing of expectations and developing an evaluation tool. I really appreciated the discussion about how a job description is not sufficient. We are working through a situation at our school where the job description is clear but the employee still does not understand the expectations and skills needed for the job….hence she is under performing. This posting will help us as we move forward in our listing of expectations and developing an evaluation tool.

]]> Comment on Appointments a Disappointment? by mgula http://www.mraeassociates.com/appointments-a-disappointment/#comment-6 mgula Fri, 14 Jan 2011 00:31:46 +0000 http://mraeassociates.wordpress.com/?p=263#comment-6 The real question is whether our industry is prepared either way to hedge risk and exploit opportunities where found. You are correct, time will tell. The real question is whether our industry is prepared either way to hedge risk and exploit opportunities where found. You are correct, time will tell.

]]> Comment on Appointments a Disappointment? by Robert M. http://www.mraeassociates.com/appointments-a-disappointment/#comment-5 Robert M. Thu, 13 Jan 2011 14:47:07 +0000 http://mraeassociates.wordpress.com/?p=263#comment-5 I see both appointments as part of Obama's 2012 re-election strategy, rather than as a change of political philosophy. After doing everything possible to disrupt and alienate businesses during his first two years, he is triangulating in an attempt to recapture some of the Middle. If he cared a whit about the business community's needs, healthcare would have been structured much differently and not crammed down. Uncertainties about extension of the tax cuts would have been removed much sooner, also. Will he be successful? I certainly hope not. but time and future events will telll the story. I see both appointments as part of Obama’s 2012 re-election strategy, rather than as a change of political philosophy. After doing everything possible to disrupt and alienate businesses during his first two years, he is triangulating in an attempt to recapture some of the Middle. If he cared a whit about the business community’s needs, healthcare would have been structured much differently and not crammed down. Uncertainties about extension of the tax cuts would have been removed much sooner, also. Will he be successful? I certainly hope not. but time and future events will telll the story.

]]> Comment on Man vs. The Machine: Riding the Cutting Edge of People by michellegula http://www.mraeassociates.com/man-vs-the-machine-riding-the-cutting-edge-of-people/#comment-4 michellegula Fri, 07 Jan 2011 17:49:34 +0000 http://mraeassociates.wordpress.com/?p=254#comment-4 You bring up an important point that gets lost. In our pursuit for speed and efficiency in our dealings with customers and employees we forget one of the basic signs of respect: taking the time to personally interact. You bring up an important point that gets lost. In our pursuit for speed and efficiency in our dealings with customers and employees we forget one of the basic signs of respect: taking the time to personally interact.

]]> Comment on Man vs. The Machine: Riding the Cutting Edge of People by Shane H. Patterson http://www.mraeassociates.com/man-vs-the-machine-riding-the-cutting-edge-of-people/#comment-3 Shane H. Patterson Fri, 07 Jan 2011 14:17:36 +0000 http://mraeassociates.wordpress.com/?p=254#comment-3 I agree 100%. Technology is great for the basics. If I need to discuss something important or of value with an associate or a customer I have been picking-up the phone or better yet discussing the matter face to face. This recession has created a lot of stories for our clients and prospects. Some good, many bad, either way we need to treat them with respect. Face to face communication shows respect for others. I agree 100%. Technology is great for the basics. If I need to discuss something important or of value with an associate or a customer I have been picking-up the phone or better yet discussing the matter face to face.

This recession has created a lot of stories for our clients and prospects. Some good, many bad, either way we need to treat them with respect. Face to face communication shows respect for others.

]]> Comment on Man vs. The Machine: Riding the Cutting Edge of People by Barbara http://www.mraeassociates.com/man-vs-the-machine-riding-the-cutting-edge-of-people/#comment-2 Barbara Thu, 06 Jan 2011 21:09:10 +0000 http://mraeassociates.wordpress.com/?p=254#comment-2 I agree wholeheartedly! While technology is necessary and efficient, nothing takes the place of being able to talk to an actual person..... I agree wholeheartedly! While technology is necessary and efficient, nothing takes the place of being able to talk to an actual person…..

]]> Comment on Are You an Amazon or a Starbucks? by Barbara http://www.mraeassociates.com/are-you-an-amazon-or-a-starbucks/#comment-1 Barbara Wed, 17 Nov 2010 19:41:11 +0000 http://mraeassociates.wordpress.com/?p=166#comment-1 I am the head administrator at a private school and I believe the comments today apply to a school as well as a bank! We need to define who we are and be the best we can be. I think we are "Amazon"...providing quality education to our community/customers. I am the head administrator at a private school and I believe the comments today apply to a school as well as a bank!
We need to define who we are and be the best we can be.
I think we are “Amazon”…providing quality education to our community/customers.

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